FREQUENTLY ASKED QUESTIONS.....
Where is Northern Birch Boutique?
We are located at 7807 Highway 11 (Northbound), Severn, ON. If you are traveling North on highway 11, we are just past the Laclie St. exit. You may enter directly off the highway at either of our entrances or exit right at Huronia Rd and take the first quick left through the red gates. We are the little red-roofed house facing the highway.
How do I shop?
We are a small boutique that will always try to go above and beyond to meet your needs. We are open for in-person shopping during our posted hours. Due to COVID-19 protocols, we are currently limiting 4 shoppers in the store at a time. Customers are welcome to wait in their cars and will be waved in accordingly. Masks and hand sanitizing is mandatory upon entry.
Private shopping sessions for groups can be arranged in advance by contacting Leslie. Curbside pick-up can also be arranged if in-store shopping is not an option for you.
What are your store hours?
Wednesday 11 - 5:30
Thursday 11 - 4
Friday 11 - 4
Saturday 10 - 4
How do I pay?
We are happy to take all forms of payment including credit, debit, and cash. (AMEX being the only exception)
Returns & Refunds
We have a credit-only policy and we are happy to exchange anything within the first 7 days provided the garment is unworn and with original tags. If there is a defect in a product, please contact us right away. We do not offer refunds.
Northern Birch Boutique guarantees your provided information is private and will not be shared. We host a secure Point of Sale system that does not sell information to third party companies. If you have any privacy concerns, please contact us with details.